Why do I see items on my account that I haven't received?
If you have ordered material through our Mail Order Library, you may notice that items are checked out to you before you receive them. This is because our Mail Order Library checks items out to your account the same day that they are mailed to you. Please allow up to two weeks to receive items from the date they were checked out.
If you did not order the material to be mailed to you, or you have not received the items after two weeks, please contact us.